Support
How can we help?
The fastest path to an answer is usually the docs. Browse the guides and agent spec, or jump into GitHub issues for bugs and feature requests. Plan-tiered email support is below.
By plan
Support tiers
Every plan includes self-serve docs and GitHub issues. Email and priority support add a direct channel to the team with a defined response window.
Community support
Starter
Channel
GitHub issues & docs
Response window
Best effort
Best-effort replies from the team and community on public issues.
Email support
Pro
Channel
Email support@kubebridge.com
Response window
1 business day
Email the team directly; we respond within one business day.
Priority support
Ultra, Max
Channel
Priority email support@kubebridge.com
Response window
Same business day
Priority queue with same-business-day response.
Response windows are business days (UTC). Enterprise customers get a dedicated
channel and SLA — contact sales from the pricing page.
Email
Still need to reach us?
Email support is included on Pro and above. Community plan users are welcome to email too, but please file a GitHub issue for bugs so we can track them.
Email support support@kubebridge.com